Frequently Asked Dental Questions

About Plans

What is a discount dental plan?

Discount dental plans are an affordable and easy-to-use alternative to dental insurance. Plan members have access to a large network of participating dentists that have agreed to offer their services at discounted fees. Dental savings plans work like a club membership; you pay an annual fee and receive savings on dental services throughout the course of your membership. There are no paperwork hassles, claims to file, or pre-existing condition restrictions. You are paying for access to a network of dentists who offer reduced fees for a variety of procedures to plan members.

How do discount dental plans differ from dental insurance plans?

Discount dental plans are an affordable, easy-to-use and hassle-free solution for anyone looking for dental care savings. Below is a comparison guide between discount dental plans and dental insurance to help you make an informed decision.

DISCOUNT DENTAL PLAN Characteristics Include:

· No annual limits – plan members enjoy discounts on most dental care services all year long
· Most plans activate within 3 business days
· No tiresome paperwork hassles – plan members simply present their membership card at a participating dentist office for discounts on most dental services
· No health restrictions – there is no need to wait for comprehensive dental treatment plans
· Select plans include discounts on dental specialties, including cosmetic dentistry and orthodontics
· Consumers pay affordable membership fees for access to a network of dentists offering discounts on most dental procedures
· Available directly to individuals, families, businesses and groups

DENTAL INSURANCE Characteristics Include:

· Limitations, deductibles and annual maximums
· Waiting periods for major dental procedures
· Tedious and time-consuming written claims process
· Limitations/exclusions on pre-existing conditions
· Certain dental specialties, such as cosmetic dentistry, are rarely covered
· Consumers pay expensive monthly premiums for defined coverage
· Typically inaccessible to individuals and families unless provided by their employer

Even if you already have dental insurance, the discounts offered by our discount dental plans may be used along with your dental insurance for even more savings on your dental care. Please consult with a participating dentist or dental care specialist before beginning treatment.

Can I use a dental savings plan with my current dental insurance?

Our plans may also be used to reduce your out-of-pocket dental care costs once you’ve reached the annual maximum on your dental insurance plan. You cannot use your dental insurance and your dental savings plan for the same procedure, in accordance with insurance policy rules. Your dentist can, however, help you to coordinate treatment using both your savings and insurance plans.

Can I combine two dental plans for more savings?

Members cannot use two plans in the same office at the same time. However, you can purchase more than one discount plan from DentalPlans.com to use at separate offices. For example, if your orthodontist participates in the Aetna Dental Access Plan and your general dentist participates in the UNI-CARE 200 Discount Dental Plan, you can purchase both plans to use at the appropriate office.

Does having a pre-existing condition disqualify me from getting a dental plan?

No. Unlike dental insurance, dental savings plans enable people with pre-existing conditions to get affordable dental care.

What is a fee schedule?

Fee schedules are a list of set charges for various medical/dental procedures. Procedures are associated with a code (dentists use a “Dental Procedure” code, also known as an American Dental Association/ADA) CDT code. A fee schedule is primarily used for insurance reimbursement billing, and the ADA CDT code helps to identify the exact procedure/s in your treatment plan.

Is there a maximum cap on dental procedures with a dental savings plan – a limit on how much I can save each year?

No, there are no maximums to limit your savings with dental savings plans.

When can I start receiving discounts on dental work?

Your discount dental plan can be utilized the day of activation. Just show the participating dental provider your Member ID Card and they will honor the discounted rate according to the fee schedule of your plan.

If I get a dental plan, will it interfere with my Medicare?

No, as Medicare does not cover general dental care such as checkups, cleanings, fillings, or dentures. Medicare Advantage does cover some routine dental services, so check with your plan to see what dental services may be covered. You cannot use your dental insurance and your dental savings plan for the same procedure, in accordance with insurance policy rules. Your dentist can, however, help you to coordinate treatment using both your savings and insurance plans. Our plans may also be used to reduce your out-of-pocket dental care costs once you’ve reached the annual maximum on your dental insurance plan.

Buying Plans

Why should I join a discount dental plan on DentalPlans.com?

Discount dental plans can save you money on quality dental care while giving you the freedom to choose from more than 30 plans with more than 100,000 participating dentist listings in combined networks nationwide..

What is the DentalPlans.com toll free number and what are the hours of operation?

Please contact the Customer Service Department toll free at 844-628-1882 and the Member C.A.R.E. Department at 800-494-9294. We are available Monday through Friday from 7:00 am to 8:00 pm CST.

How can I compare dental plans on the website?

Enter your zip code in the search box. Look below the logo of each plan provider and you’ll see a “Compare” box. Check that box for up to 4 different plans, and you’ll be able to see what each plan offers. If you need assistance, please contact our :DP AtYourService® Team at 1-844-628-1882.

How does the "Pays for Itself Guarantee" work?

The savings from the ADA recommended preventive treatments alone are more than enough to pay for the plan itself. If by the end of the year you haven't saved enough to cover the plan cost (based on these procedures), we'll give you your money back (excluding the processing fee). You must show invoice(s) with dates, fees paid, and services performed (for all of the following ADA codes: D0120, D0210, D1110), for each member of the plan. Guarantee excludes the Careington Select Plan, CVS iSave, :DP SmartHealth, and :DP HealthNow.

How old must a member be to purchase a discount dental plan?

You must be at least 18 years or older to purchase a discount dental plan. However, there are no age maximums.

Payment

Can I send my annual membership fee via U.S. Postal Mail?

Yes. Mail your payment to:

DentalPlans.com, Inc.
1220 South 630 East
Suite 100
American Fork, UT 84003

Please make your check or Money Order payable to DentalPlans.com

Can I update my credit card number in the member’s area of the website?

Yes, please go to the “Edit account Information” section and then select “Payment information.”

Do I have to file a claim after going to the dentist with a dental savings plan?

No. You simply pay the reduced fee at your dentist’s office, so there are no claims to file and no waiting for reimbursement.

Do you offer monthly plans?

To discuss possible alternative payment options, please call our :DP AtYourService® team.

Does DentalPlans.com offer payment plans for the membership fee?

We currently only accept payment in full for annual plan membership fees. DentalPlans.com hopes to bring the consumer a quality product at the lowest cost possible. Accepting payments on a monthly basis increases the cost of processing, thus making the plans more expensive.

How long does it take to process a refund?

For a credit card payment, 3-5 business days; for a payment by check/Pay With Checking Account 10-14 business days. For more information on our refund and cancellation policy, please Click Here.

Price Match Guarantee

Does DentalPlans.com offer price matching?

Yes. If you find a lower price online for the dental savings plan you’ve chosen, we’ll match that price. There is no need to choose between saving a few dollars and receiving the best customer care from DentalPlans.com, a company that you can trust. Certain exclusions apply. For details on our Price Match Guarantee please click here.

Procedures

Are braces discounted with a dental savings plan?

Many of the plans we offer can help you save on braces. Ask a :DP AtYourService® team member at 844-628-1882 for more information on which plan is best for your needs.

Are dental implants discounted with a dental savings plan?

Dental implants are discounted on some of the plans. Contact our :DP AtYourService® team for more information on which plans can help you save on implants.

Are veneers discounted with a dental savings plan?

Many of the plans we offer can help you save on veneers. Ask a :DP AtYourService® team member for more information on which plan is best for your needs.

What discounts are offered on cosmetic dentistry?

Select discount dental plans offer significant savings on cosmetic dentistry, including teeth whitening, veneers and other treatments. Please contact our Customer Service Department toll free at 844-628-1882 for more details.

Dentists

Can I confirm if my dentist is a part of a particular network?

Yes, you can search for a provider on our website under the provider search or you can give our :DP AtYourService® team a call at 1-844-628-1882. One of our :DP AtYourService® specialists will be happy to verify what dental savings plans your dentist accepts.

Do I receive discounts if I see an out of network dentist?

Plan members will not receive discounts on dental care when visiting an out-of-network provider. Members must always see a participating dentist to receive the discounts associated with their discount dental plan. However, if a dental care provider would like to join a network, they may contact our customer service center.

Does my dentist’s location affect how much I can save with a dental savings plan?

Depending on the plan that you join, prices can vary by location and provider.

Why doesn’t my dentist accept my dental savings plan?

There are a few reasons that this may occur:

1. Your dentist may not be part of the more than 100,000 dentists in our nationwide network.
2. Your dentist may be in a network but may no longer accept a specific plan. The information we offer on participating dentists comes directly from dental savings plan networks.)
3. Your dentist may not yet have notified the network of his or her decision to stop accepting a particular plan. Call the :DP AtYourService® team if you have questions or need more information on the dentists in your area who do accept your dental savings plan.

I don’t have a dentist; can you provide a list of participating dentists in my area?

Yes, our Plans by Dentist search provides a list of the dentists participating in savings plans in your area, along with information on what dental savings plans they accept.

My friend recommended her dentist to me. How can I check to see if that dentist accepts my dental plan?

If you already have a dental savings plan, give our :DP AtYourService® Team a call using your member service number and we will confirm the dentist’s participation for you.

When I have a question about a dentist accepting my plan, who do I call?

Our :DP AtYourService® team will assist you with any dental savings plan related question or concern that you may have.

My Dental Plan

I just signed up for a dental savings plan; will I be receiving a member's card to show to my dentist?

You may print your membership card by logging in to the Member’s Area with the email address and password you entered during the membership process. Once logged in to the Member’s Area, you will be able to view and print your membership cards, as well as your welcome letter and invoice. If you don’t have access to a printer, call the :DP AtYourService® team at 1-844-628-1882 and we’ll be happy to mail a card to you. Currently, DentalPlans.com does not issue plastic cards.

Find out more about how to make the most of your dental savings plan!

Where can I find my member number?

Check the top left side on your membership card, or log into the member’s area of the website and click on the “Print My Card” option.

Where can I view the fee schedule associated with my dental plan?

When you are logged into the member’s area, you should see an option that says “View Fee Schedule.” Click on that option to view all your savings options and the procedures they apply for, along with the ADA CDT code for each procedure. If you have purchased a plan from either AETNA or CIGNA, you will need to call us for fee schedule information, as fees for procedures under these plans can vary by ZIP Code, region and dentist.

Why does my plan renew 30 days before prior to the end date?

Your plan will renew roughly 30 business days prior to your membership expiration date. This allows us the time to process your membership to ensure that your savings don’t lapse.

How do I receive my plan membership information?

To access your membership information online, simply log in to the Member’s Area with the email address and password entered during the membership process. Once logged in to your Member’s Area, you will be able to view and print your welcome letter, permanent membership card, and invoice. If applicable to your plan, your Member’s Area will also include a complete fee schedule and information on additional discounts. Members may also request to receive their membership package in the mail.

How soon will my discount dental plan activate?

Most discount dental plans available on www.DentalPlans.com activate within 3 business days.

When I renew, do I receive the current promotion on the website?

Some promotions are available for new members only, while others are for existing members. We don’t automatically apply a promotional offer to a renewal, so please ask the :DP AtYourService® Team about the available options.

What is the “Refer a Friend” program?

This is part of our “Loyalty Rewards” program, which enables you to earn FREE additional months on your current dental savings plan by referring friends to DentalPlans.com. You’ll receive your free month 30 days after each friend you’ve referred has purchased their own dental savings plan.

I want to switch to a different dental plan than the one I chose when I signed up, how soon can I switch plans?

You can switch your plan at any time during your membership. Contact our :DP AtYourService® Team at 1-844-628-1882, for assistance.

Frequently asked questions

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